This video explains how teams can use the Five Whys technique to identify the root causes of complex problems, emphasizing the importance of clear problem statements and sequential questioning to uncover actionable solutions. It also briefly introduces the fishbone diagram for tackling more complex issues.
Video
References
- Frady L. Getting to the Bottom of Your Problem: How to Use the 5 Whys. isixsigma.com. January 23, 2025. Accessed January 16, 2025.
- Learn Enterprise Institute. 5 Whys – What is it? 5 Whys. July 19, 2018. Accessed October 15, 2024.
- QAPI, Centers for Medicare & Medicaid Services. Five Whys Tool for Root Cause Analysis.
ChatGPT was used to create the example.
Content Development
Primary script writer
- Lauren Teuschler, M.Ed.
- Najhee Purdy, BS
Script Collaborators
- Rachel Arpin, EdD
- Allison Heacock, MD
- Courtney Hebert, MD
- Riley Summers, BS
- Crystal Smarr, DHA, MBA
- Ruth Laberdee, DNP, RN, CNL, NEA-BC, CPPS
- Jennifer Eramo, MSN, RN
- Erin Hueser, MBOE, RT, LSSBB; CCMP
- Catherine Quatman-Yates, DPT, PhD
Video Development
Video animation and production by Robbie McCord, MS.Ed., Instructional Design Senior Specialist in the Office of Curriculum and Scholarship for the College of Medicine. Visit the OCS site to book an instructional project consultation.
Questions?
Please reach out to osu-qi-hub@osumc.edu