Regional Quality Improvement (QI) Hub

The Regional QI Hub is part of an Ohio Department of Medicaid-supported collaborative initiative designed to strengthen quality improvement capacity and advance population health across Ohio. The Ohio State University College of Medicine serves as one of the regional hubs, connecting healthcare organizations with expertise, resources, and shared learning opportunities to improve care, outcomes, and health equity.

Methodology

This section provides the basic theory required before beginning improvement work. It includes information-heavy resources rather than fillable tools.

History of EBP in Healthcare
Three-part foundational video series.
Methods and Approaches to Improvement Work
Overview of mixed methods.
Model for Improvement and PDSA (Intro)
High-level educational overviews.
DMAIC Overview
Video overview from OSUCCC – James
Operational Excellence: Lean and Waste
Video overview from OSUCCC – James

Understanding the Problem

These tools are designed for root cause analysis and understanding the current state of a process.

5 Whys Exercise
Video and external tool references.
Fishbone Diagram
Small and large templates with overview video.
Gemba Walk
PPT/PDF templates and overview videos.
Process Map
Four-part video series with PPT/PDF tools.
Voice of Customer and Empathy Map
Educational video and empathy map templates.

Planning and Prioritization

Once the problem is identified, these tools assist teams in deciding on and planning interventions.

A3 Diagram
Template and preview.
Impact Effort Matrix
4, 9, and 16-cell templates with shared video.
KDD
Multiple themed templates and instructional videos.
sFMEA
Simple Failure Modes and Effects Analysis template.
Stakeholder Analysis
Practical planning template.
Project Charter
Video overview from OSUCCC – James

Measurement and Monitoring

These resources focus on tracking the impact of changes over time.

Pareto Chart
Template, instructions, and 80/20 rule overview.
Run Chart
Template and detailed data tracking instructions.
Data Literacy
Video overview from OSUCCC – The James

Supported by:

Medicaid Technical Assistance and Policy Program

Ohio College of Medicine Goverment Resource Center

Disclaimer

Views stated in the videos and materials on this website are those of the Ohio State QI Hub team and contributing partners and are not attributed to the Ohio State QI Hub initiative sponsors, the Ohio Department of Medicaid or the federal Medicaid Program.