These two videos introduce the Model for Improvement and Plan-Do-Study-Act (PDSA) cycles as a framework for driving systematic improvement. Together, they highlight goal setting, measurement, and practical strategies for testing and implementing change, including the use of a Key Driver Diagram (KDD) in a healthcare setting. After viewing the videos, use the templates and resources below to begin applying the process.
Videos
Part 1
Part 2
References
Institute for Healthcare Improvement. (2017). Quality Improvement Essentials Toolkit. Boston, Massachusetts, USA.
Montgomery, T. & Lawrence, J. (2020). Ambulatory Continuous Quality and Process Improvement Training and Procedural Manual. The Ohio State University. Columbus, Ohio, USA.
MoreSteam (2021) Process Improvement & Lean Six Sigma Toolbox
Content Development
Primary script writer
- Keri Cooper, MBA, RN, CPHQ
Secondary script writer
- Amber Clevenger, MBA, LSSGB
- Catherine Quatman-Yates, DPT, PhD
Acknowledged Contributors
- Riley Summers, BS
- Lauren Teuschler, M.Ed
Video Development
Video animation and production by Jaclyn Gish-Lieberman, EdD, an Instructional Designer Senior Specialist in the Office of Curriculum and Scholarship for the College of Medicine. Visit the OCS site to book an instructional project consultation.