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LIFT Lab
Leading Improvement-Focused Teams

Process Map

These four videos introduce process mapping as a tool for understanding and improving healthcare workflows. Together, they explain common process mapping techniques, how to create and interpret process maps, and how current and ideal state maps can be used to identify opportunities for improvement and redesign care processes. The Process Map template is provided below and is available in both PDF and PowerPoint formats.

Videos

Part 1

Part 2

Part 3

Part 4

Additional example: Process Maps (OSUCCC – James)

Template Preview

Process map with four job-function columns showing a workflow: start leads through several action steps, includes decision points with yes/no branches (one looping back to earlier steps), and ends after a final action step.

Template Downloads

Download Process Map (PPTX, 94 KB)

Download Process Map (PDF, 44 KB)

Content Development

Primary script writer
  • Najhee Purdy, MPH
  • Catherine Quatman-Yates, DPT, PhD
Script collaborators
  • Jess Donovan, PT, DPT, MPH
  • Steven Holfinger, MD, MS
  • Janie Lenzo, M.Ed
  • Shana McGrath, MA, CCC-SLP
  • Lauren Teuschler, M.Ed
Acknowledged contributors
  • Keri Cooper, MBA, RN, CPHQ
  • Holly Chignolli, DNP, APRN-CNP, MBA, EBP-C
  • Annette DeRoche, DNP, MBA, MSN, RN
  • Jennifer Eramo, MSN, RN
  • Lindsay Harmon-Matthews, PT, DPT, MPH, CPHQ
  • Courtney Hebert, MD, MS
  • Ruth Labardee, DNP, RN, CNL, NEA-BC, CPPS, LSSGB
  • Crystal Smarr, DHA, MBA
  • Riley Summers, MPH

Video Development

Office of Curriculum and Scholarship logo

Video animation and production by Robbie McCord, MS.Ed., Instructional Design Senior Specialist in the Office of Curriculum and Scholarship for the College of Medicine. Visit the OCS site to book an instructional project consultation.

Questions?

Please reach out to osu-qi-hub@osumc.edu